SHIPPING & DELIVERY
We believe in keeping things simple and fair at Halloween Fanatic. You will always pay just $4 shipping per order, regardless of the number of items you are ordering, your order total, or how big the items are.
Depending on how busy the warehouse is, most orders will take 1 to 3 days processing time (picking, packing, preparing to ship out). Once they have shipped out, most orders will deliver to you within 2 to 5 business days. (So from the day your order is placed on our website, you would normally receive it within 3 to 8 business days).
Once your order has been placed, your payment card will be charged for the full order total amount. Your order details are then transmitted to the warehouse so they can begin the process of picking (retrieving the products you ordered from their warehouse location), and packing.
Once all items have been picked and packed, they will proceed to the shipping phase where the box is shipped out via either USPS, UPS, or FEDEX (depending on your address, location, and box weight total).
No invoice will be sent out with your order. Inside the box with your order items will be a packing slip (a list of all items ordered with NO pricing information).
Please allow at least 24 hours after your order status has been updated to SHIPPED for tracking to show some activity on the carrier website.
NOTE: It is common for tracking information to show NO updated scans in transit during the first 24 hours immediately following your order shipping out. Additionally, USPS can take longer and show no scans in transit for several days in some cases. We appreciate your patience in these circumstances. If your order shipped out via USPS and has still shown no scans in transit for 7 business days following the shipping date, please contact us and we will resolve the matter for you.
PAYMENTS, RETURNS, ETC
Payment is taken immediately upon placing an order on our website.
The Wishlist feature is simply a way for you to “collect” and remember items on the website that you may want to purchase at some time in the future. There is no charge for items added to your wishlist unless you proceed to purchase them.
While we do our best to ensure order accuracy and quality control measures, there are unfortunately rare situations where you may receive a damaged or incorrect product. You can reach out to our customer support team via our contact form on the website should this happen and we will resolve the matter to your satisfaction.
In the event that you need to change your order, it is best to cancel the original order and then place a new order with the correct item(s) on it.
If you need to cancel an order completely, you may contact us to request this via the contact form on our website.
NOTE: Once we have transmitted your order to the warehouse, there is no way to stop it from moving through the process and shipping out (even if it is not yet showing in the system as shipped). However, you can return it for a refund should this happen.
This is where you may track the shipping of your order with the carrier used once it has shipped out.
NOTE: It is common for tracking information to show NO updated scans in transit during the first 24 hours immediately following your order shipping out. Additionally, USPS can take longer and show no scans in transit for several days in some cases. We appreciate your patience in these circumstances. If your order shipped out via USPS and has still shown no scans in transit for 7 business days following the shipping date, please contact us and we will resolve the matter for you.
During the busy season (September – October), it is best to contact us via our contact form on the website. Look for the “Contact Us” link. If you would like to contact us by phone, you my do so at 702-447-8260. If our lines are busy, you will have the option to leave a voicemail.